Refund policy

Last updated: 1-12-2025

Thank you for shopping at Strova. We want you to be happy with your purchase. If you are not entirely satisfied, here’s how our return and refund process works:

Returns and Exchanges

  • You may return or exchange un-used, undamaged items within 7 days of delivery.

  • Items must be in original packaging, with all tags, manuals, and accessories included.

  • To initiate a return or exchange, contact us at help@strova.com with your order number and reason for return.

  • Once we approve your request, we will provide return instructions and your return shipping address.

  • Returns sent without prior approval may be refused or returned to sender.

Refunds

  • After we receive and inspect the returned item, we will notify you via email whether your refund is approved.

  • If approved, we will issue your refund to the original payment method within 7–10 business days (may vary depending on your bank/payment provider).

  • Shipping costs (initial and return) are not refundable, unless the item was defective or we sent the wrong item.

Exchanges

  • If you want a different size or color (when applicable), we will process an exchange once we receive the original item — subject to availability.

  • If the replacement item costs more, we will charge the difference; if it costs less, we will refund the difference.

Non-Returnable Items

  • Items that show signs of wear, misuse, or damage not caused by shipping are not eligible for return.

  • Items returned without receipt of proof of purchase (order number) may be rejected.

Faulty or Damaged Items

  • If your item arrives damaged, or is defective, contact us within 7 days of delivery. Provide photos of the defect or damage and your order number.

  • We will offer a replacement or a full refund (including original shipping costs).

How to Contact Us
For any return or refund requests, contact us at help@strova.com. Please include your order number and a brief description of the issue.